Sanctuary Therapies & Training

Beauty & Holistic Therapies – Open By Appointment
Tel: 01224 905960
Email: sanctuarytrainingandholistics@gmail.com

  • Home
  • Covid-19 Update
  • Prices and Booking
  • LVL Lashes
  • About Us
    • Etiquette Policy
  • *Training Academy Courses*
You are here: Home / Returns Policy

Returns Policy

Unwanted Goods

For returning goods bought online, please return within 28 days of delivery.  Goods must be:

  • In perfect condition.
  • In their original packaging.

Goods returned which do not meet these requirements, will be returned to you at your own cost, or disposed of if they are not claimed within a further 28 days.

Returns must be sent to us at:  Sanctuary Aberdeen, 53a Bon Accord Street, Aberdeen, AB11 6EB.  We recommend that you use some form of recorded delivery and that goods are well packed and also insured.  We cannot accept responsibility for goods which are lost or damaged in transit to us.

  • The original delivery charge is non refundable.

For health and safety, we do not accept returns of the following products where packages have been opened

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

  • Beauty Implements.
  • Cosmetics and Cosmetic Products, including make-up, creams, toiletries, soaps and accessories, foot spas, nail products and barriers.

This list is not exhaustive and does not affect your statutory rights.

Faulty Goods

We endeavour to get all goods to you correct and undamaged.  In some cases, where damaged goods are received, please let us know within 48 hours of receipt.  We will send out replacements as soon as possible, and arrange for your goods to be sent back to us.

If an item is faulty, and it is within the manufacturers warranty period, we will repair, exchange or refund once we have confirmation.  This may incur a period of time for us to arrange testing of the equipment or products.  Once the manufacturer has advised us of the outcome, we will notify you of the options available to you.  If no fault is found, the item will be returned to you, at your cost, or disposed of if not claimed within 28 days of notification of the outcome.

Send a Message or Appointment Request

Blog

Covid-19 Update

10 September 2020 Due to the Scottish decision to make face coverings ... Read More about Covid-19 Update

The Tooth Whitening Debate – What You Need To Know

Tooth whitening has become big business in the UK, but do you know the ... Read More about The Tooth Whitening Debate – What You Need To Know

Reflexology – New To Sanctuary Aberdeen

Reflexology is based on the premis that hands and feet are mirrors to the ... Read More about Reflexology – New To Sanctuary Aberdeen

More Posts

Sanctuary Therapies and Training
53a Bon Accord Street
Aberdeen
AB11 6EB

Tel: 01224 905960

E-mail: sanctuarytrainingandholistics@gmail.com

Quick Links

  • Blog

Copyright © 2021 · Sanctuary Aberdeen

Cookies

This site uses cookies: Find out more.